Store Owner's Agreement

1. Agreement Overview

This Store Owner's Agreement ("Agreement") governs your use of MyCraftStore as a store owner. By opening a store on the Platform, you agree to this Agreement in addition to the general Terms & Conditions.

2. Store Setup and Ownership

You retain full ownership of your store content, product listings, and brand assets. MyCraftStore provides the hosting and infrastructure. You are responsible for the accuracy of all information displayed in your store.

3. Products and Listings

You agree to list only products that you have the legal right to sell. All product descriptions, images, and pricing must be accurate. You are responsible for maintaining adequate inventory and fulfilling orders in a timely manner.

Product images are automatically converted to WebP format for performance. You retain ownership of all uploaded images.

4. Order Fulfillment

You are solely responsible for fulfilling orders placed through your store, including packing, shipping, and handling customer inquiries. You agree to fulfill orders within a reasonable timeframe as communicated to customers.

For Maker Network orders where your product is sold through another store, you will receive a fulfillment email with the customer's shipping details. You are responsible for fulfilling these orders as promptly as your own store orders.

5. Payments and Payouts

You must connect a valid Stripe account to receive payouts. MyCraftStore deducts its platform fee from each transaction before funds are transferred to your Stripe account. You are responsible for all taxes on your income.

For Maker Network sales where you are the original maker, your base price is automatically transferred to your account after a sale is confirmed. For sales where you are the selling store, your commission is transferred upon order fulfillment.

6. Maker Network Participation

Participation in the Maker Network is voluntary. If you choose to share products, you agree to the commission rate you set and to fulfill orders originating from any store on the network. You may withdraw a product from the network at any time by disabling sharing; existing active orders for that product must still be fulfilled.

If you add another maker's products to your store, you agree to the commission rate set by that maker and to handle customer service for sales originating from your store.

7. Cancellations and Refunds

You may cancel individual items or issue refunds through your dashboard. When you cancel a Maker Network item, the maker is automatically notified. Refunds are processed back to the customer's original payment method and your commission is reversed accordingly.

8. Store Conduct

You agree not to engage in deceptive practices, manipulate reviews, or use the platform in any way that harms other store owners, customers, or MyCraftStore. Violation of this provision may result in immediate account suspension.

9. Termination

You may close your store at any time from your account settings. Pending orders must be fulfilled before closure. MyCraftStore may terminate this Agreement and your store if you violate its terms.

10. Contact

For questions about this Agreement, please contact us through our contact form.