Shipping & Refunds

Shipping

Each store owner is responsible for setting their own shipping rates and fulfilling orders. Shipping fees are displayed at checkout and are collected by the store owner.

For orders that include products from the Maker Network, each participating maker fulfills their own items. A fulfillment email is automatically sent to each maker when an order is placed.

Estimated delivery times vary by store. Contact the individual store owner for shipping time estimates.

Returns & Refunds

Return and refund policies are determined by each individual store owner. We encourage store owners to display their policies clearly on their storefronts.

As a platform, MyCraftStore provides store owners with tools to issue full or partial refunds directly from their order management dashboard. Refunds are processed back to the original payment method.

If you have a dispute with a purchase, please contact the store owner first. If you are unable to resolve the issue, contact MyCraftStore support.

Cancelled Items

Store owners may cancel individual items from an order. When an item is cancelled, a refund is automatically issued for the item price, applicable taxes, and a proportional share of the shipping fee.

If the cancelled item was from a Maker Network seller, the maker is notified by email and the item is marked as cancelled in their dashboard so they know not to ship it.

Contact

For platform-level shipping or refund questions, use our contact form.